![]() If you are returning a Free Freight item for a Cash Refund, we will not refund our freight cost, which is a minimum of $10 or what you were charged.This is an illegal practice and as an established business we will not do this. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. If you refuse to pay these charges your parcel may be abandoned, and Underground Surf will not be held responsible for any loss of funds as a result of this occurrence. Underground Surf cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.Ĭustoms policies vary widely from country to country, so please contact your local customs office for further information. We have no control over these charges and cannot predict what they may be. These charges must be paid by the recipient of the parcel. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. International orders may be subject to local charges. If you are purchasing Internationally then we recommend that you review the following resource to assist you in calculating the charges you may be subject to upon arrival of your parcel to your country/local area: Please select COAST under Shipping Options.Īt this stage we only ship internationally to Australia, but we can look into sending our products all over the world for you just email us on we'll happily give you a quote. Orders placed before 3 pm Monday to Friday will be delivered to your door between 4pm - 7pm the same day. Well, we have the solution for you, since you are a COAST LOCAL we will deliver to you. If you have any questions, please contact us via our Chat Feature or email us on we'll be happy to help you out.ĬOAST LOCAL: - FREE SAME DAY EVENING LOCAL DELIVERY SERVICEĪre you a COAST LOCAL that's gutted when you can't make it into the store for some fresh Kicks or a Tee before a night out or are your kids in need of some new School Shoes but you just can't make it in after work, or its nearly the weekend and you need a new board a-sap? ![]() You will receive a tracking number in an e-mail once your order is dispatched from Underground in Orewa Auckland. We use NZ Couriers or Fastway Couriers to ship your goods nationwide. Address Checker - Please check your address to avoid delays if you select non rural and you are rural
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